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At Attar Bashi USA, we take pride in the quality of our handcrafted teas and strive to ensure you are satisfied with your purchase. Please review our refund and returns policy below for details on how we handle returns and refunds.
1. Return Policy
Due to the nature of our products, we do not accept returns on any opened tea bags or boxes for health and safety reasons. However, we are happy to accept returns on unopened products within 14 days of delivery under the following conditions:
- The product must be in its original packaging, unopened, and in the same condition as when it was delivered.
- Returns are only accepted for purchases made directly through our website.
Note: Gift packaging (e.g., pot-shaped boxes) is non-refundable.
2. Refund Policy
If your product qualifies for a return, we will process a refund for the purchase price of the item (excluding shipping costs) once we receive the unopened product. Please allow 5-7 business days for the refund to be processed.
Refunds will be issued in the original form of payment. Shipping costs are non-refundable.
3. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will gladly replace the item or offer a store credit. To resolve the issue, please provide a description of the problem and a photo of the damaged or incorrect product.
4. How to Initiate a Return
To initiate a return or report a damaged item, please email us at [CustomerServiceEmail] with the following details:
- Order number
- Description of the issue
- Photos (for damaged or incorrect items)
Once your return is approved, you will receive instructions on how to send the product back to us. Please note that customers are responsible for return shipping costs.
5. Non-Returnable/Non-Refundable Items
We do not accept returns or offer refunds for:
- Opened or used tea products
- Gift packaging or customized items
- Sale items
6. Contact Us
If you have any questions or need assistance with your order, please contact our customer service team at Support@attarbashiusa.com.